Refund Policy

At OneRange, we strive to ensure that every experience meets your expectations. However, we understand that occasionally things don’t go as planned. If you encounter any issues during your upskilling journey, we're here to help.

Should you believe there was an error in billing or experience a more severe issue with the product or service, you can report it to our Support team. In some cases, your situation may be covered by our Refund Policy.

As a user, you are responsible for reviewing the information we provide—such as pricing, product features, and expected outcomes—before committing to a purchase. By completing a transaction, you agree to our terms of service and take responsibility for the successful payment of your chosen service.

Please see below for OneRange’s updated refund policy. The refund policy is broken down into two categories - Quick Purchase orders and Virtual Card orders.

For Quick Purchase Orders: 

The OneRange Fulfillment team will fulfill all Quick Purchase orders within two (2) business days of purchase. 

• If you have purchased a digital item (digital book, subscription, course, etc.), all orders are considered final sales once fulfilled. 
  • If you need to cancel or adjust your order, you can do so before it is fulfilled by contacting the help desk. 
  • Once the order is fulfilled, it is considered a final sale. 
• If you have purchased a physical item (e.g. book), you can return it within 7 days of receipt. 
  • To return the item, please contact the help desk for instructions.
  • If you did not receive your physical item via mail, please contact the help desk within 7 days so that a replacement can be sent to you. After 7 days, you must submit a new request via OneRange, as the return window will have closed.
• If a refund for a Quick Purchase is made before fulfillment (digital orders), or within the 7-day window (physical orders), the refund will be processed, and funds will be reinstated to your OneRange account within 2 - 5 business days.

For Virtual Card Orders: 

When you utilize your OneRange virtual card, you purchase directly through a provider’s website, making any refunds subject to the provider's policy.   So, to request a refund, you will need to reach out to the provider directly. Once you receive email confirmation from the provider regarding the refund, please take the following steps:

• Forward the email to the help desk and include details regarding the refund
• Your request will be sent to your Account Manager, and they will track the refund status on your virtual card
• Once the refund has been processed, they will reinstate the funds back to your OneRange account
• This process typically takes 5-7 business days but can take longer depending on the provider’s refund policy.